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| Frequently Asked Questions |
| What browsers can be used to access the online reservation system? |
The browser must support Secure Sockets Layer (SSL) and Javascript. The system is
certified with Internet Explorer Version 6 and 7. Newer versions may also work.
In order to use Microsoft IE7/IE8 you must do the following:
Mark "Use SSL 2.0" in their IE browser Security options as follows:
1.) Open Internet Explorer.
2.) In the toolbar at the top click "Tools".
3.) Locate "Internet Options" at the bottom.
4.) Click on the "Advanced" tab.
5.) Scroll to the "Security" section of the content.
6.) Check the box "Use SSL 2.0".
7.) Click "Apply" and then "OK".
8.) Close and reopen all instances of the browser.
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| How do I know which version of browser I have? |
| While in Netscape, click on the Help menu, and then click on About Netscape. The version number is listed there. You may use version 4.06 or later. While in Internet Explorer, click on the Help menu and then click on About Internet Explorer. The version number is listed there. You must use version 4.0 Service Pack 2 or higher.
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| What do I need from a hardware perspective to use the system? |
| Please refer to Netscape or Microsoft for the minimum requirements needed to run Netscape 4.06 or later or Internet Explorer 4.0 Service Pack 2 or later. Or, check with your company's Network or System Administrator.
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| Do I need to log off the system when I am finished using it? |
| We recommend that you log off the system when you are finished. The system will automatically log you off if you are inactive for an extended period of time.
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| Yes. All of the information submitted through the system is encrypted using the latest technology ensuring security.
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| Is there any additional charge for using the online reservation system? |
| No. There is no extra charge for making reservations online. You will only be charged the regular contracted rates for your actual conference call.
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| Is my billing information secure if it is sent over the Internet? |
| Yes. All of the information submitted through the system is encrypted using the latest technology to assure security .
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| I have a question regarding a bill I've received for a conference call. Who should I contact?
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| AT&T's billing telephone number appears in the upper right hand corner of your billing statement.
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| Which credit cards can I use to charge my teleconference calls?
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| AT&T Teleconference Services accepts Visa, MasterCard, American Express and Discover/NOVUS.
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| If I use a credit card to pay for my teleconference calls, where will I see the charges?
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| Your teleconference charges will be shown on the credit card bill you receive from your bank.
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| How do I navigate a page while using the system?
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| You can use the tab key to move from field to field. Once a select box (date fields) has the focus you can use your up and down arrow keys to navigate up and down the selection options. If a button has the focus, you can "press" that button by using your space bar. While you are in a text box (Feedback) using the "enter" key will put you on the next line, "tab" will move you to the next field. You can also use your mouse to go where you want on the page.
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| Can I set a bookmark at the Login page to easily find this location in the future?
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| Most Internet browsers allow you to set a bookmark. In Netscape, you can set a bookmark by clicking on Bookmarks, and then on Add Bookmark. In Internet Explorer, you can set a bookmark by clicking on Favorites, and then on Add Favorites. For security reasons, the system will not allow you to set a bookmark beyond the Login page.
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| Can I cut/copy and paste information from this system?
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| Yes. Highlight the text and use the Edit menu item of your browser or use the keyboard equivalent. Position your cursor where you want to paste the information (in a new mail message) and use the Edit menu item or the keyboard equivalent to paste the information. You can also save a page using the browser's File menu item.
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| Must I access the online reservation system only from my own computer?
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| No, you can use any PC that meets the minimum equipment requirements.
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| Is the online reservation system available 24 hours a day, 7 days a week?
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| Yes, however the system is periodically taken off-line for routine maintenance. Usually, this maintenance is performed during non-business hours or on the weekend. If you get the "Warning-Your Request Cannot Be Processed" message, that's an indication that the system is temporarily unavailable. When that happens, you can either phone in a reservation or wait until the system becomes available.
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| Can I use the online system to reserve a call that will occur on a weekend?
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| What happens if the online reservation system is not available and I need to make a reservation?
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| You can make your reservation by calling (800) 232-1234 or International callers may dial (816) 523-5690, or you can fax your request to (800) 962-7910.
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| Can I use the online system if I need to change or cancel a reservation that wasn't made using the system?
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| Yes, only for your Dial-in calls.
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| If I am using the online system, and need to talk to a Specialist, is there anything I need to do?
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| You will need to log off the system in order for the Specialist to access your reservation information and assist you, then call (800) 232-1234 or International callers may dial (816) 523-5690 to talk to a Specialist.
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| How can I provide feedback on my experiences with the system?
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| We encourage you to click on "Feedback" from any page on the website. We value your input and ideas. NOTE: When you click on the "Feedback" link, any information you were previously typing will be lost unless you "Saved" or "Submitted" it.
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| I want to reserve a conference with optional features. Will I incur additional charges?
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| Some optional features are free of charge, and some require an additional fee. Check the optional features section on the reservation page carefully to determine which are free and which require a fee.
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| How will I know if AT&T receives my online reservation?
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| You will get an automatic confirmation of your conference right on your PC screen. We recommend that you use your browser's PRINT command to print the confirmation.
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| Once I have submitted my reservation online, can I make a change (or cancel it)?
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| Yes. Use the Conference List option from the Index of Services page. Select the conference you wish to change (or cancel), then click on the Change (or cancel) button. You will receive an immediate online confirmation of your changes.
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| How do I view all of the details associated with my Conference reservation?
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| Use the Conference List option from the Index of Services page. Click on the Conf ID of the reservation you want details on. The same options (Change and/or Cancel) that were available from the Conference List page will also be available on the Conference Details page.
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| I lost the confirmation I printed. How can I verify if I have a conference scheduled?
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| You can view all of your conference reservations online by clicking on " Conference List" from the Index of Services page. From the Conference List, click on the desired Conference ID (Conf ID) to see the conference details. You can print this page as your confirmation using your browser's print command.
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| What happens if I don't use a conference reservation, and forget to cancel it?
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| You will be charged the applicable "no show" charge. You need to cancel at least 15 minutes prior to the scheduled start time of the conference to avoid this charge.
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| How far in advance do I need to submit a request for a new reservation or change an existing reservation?
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| Allow at least 20 minutes prior to the desired start time of the conference (unless you are scheduling an "On-Demand" conference). It is recommended that you schedule your conference as far in advance as possible. Reservations will be accepted up to one year in advance.
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| If I need to arrange a conference when I'm away from my office (or not near my computer), what can I do?
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| You can make your reservation over the phone by calling (800) 232-1234 or International callers may dial (816) 523-5690.
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| Will other customers be able to see my reservations?
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| No. Your personal login codes ensure that you are the only one who can access your information.
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| I made a reservation and I contacted a Specialist to request a feature that requires Specialist intervention at reservation time. Will I see that feature on my confirmation?
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| No, but after the Specialist verifies the availability of the feature you requested, you can view the requested feature via the Conference Details page.
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| Why aren't the Change and Cancel buttons available for some of the Conference reservations listed?
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| If a reservation has passed the current date, the Change and Cancel buttons will not be available on the List page.
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| Why aren't the Change and Cancel buttons available for any of the Conference reservations listed?
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| If your folder is locked, the reservation List page will NOT display the Change and Cancel buttons for any of the reservations. The reservations can only be viewed by clicking on the Conf ID link.
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| Why isn't the Cancel button available for a Conference reservation listed?
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| Only "scheduled" conferences can be cancelled. Cancel is not available for "unfinished" or previously "canceled" reservations.
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| How do I populate my Email Confirmation List?
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| Your Email Confirmation List is automatically populated with entries in your Contact List. You can populate your Contact List from the Index of Services page.
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| Can I add to and/or modify Contacts on my Email confirmation List?
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| Yes. If you want to make permanent additions, modifications, or deletions to your Email Confirmation List, you have to make those changes in the Contact List. However, if you just want to make a temporary change, you can make those changes on the Email Confirmation List. Changes made on the Email Confirmation List will be lost when you send your email or when you leave the Email Confirmation List page, whichever occurs first.
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| Is there a limit to the number of Contacts I can enter in my Contact List?
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| No. You can enter as many contacts as you want.
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| Can I email conference confirmations to others?
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| Yes. Select the Email button on any Confirmation page or the Conference Details page. This will take you to the Email Confirmation List page where you can send your email to selected participants.
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| How do I know the email I sent was sent successfully?
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| Email confirmations received by the Arranger/Sender is a good indication that the email was sent successfully. If you do not receive your confirmation emails in a reasonable amount of time, you should try re-sending the confirmation. Note: If you decide to resend the confirmation, you will have to re-select your Contacts from the Email Confirmation List.
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| What is the minimum number of calls allowed in a Recurring Conference?
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| There must be at least (1) conference call scheduled within a Recurring Conference.
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| What is the maximum number of calls allowed in a Recurring conference?
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| As long as the requested resources are available and the calls don't overlap each other, you can have as many calls as you like in a Recurring Conference.
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| Can I cancel and/or change a Demand conference after making a reservation?
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| You may NOT cancel and/or change a Demand Conference via the Online Reservation System. You must contact a Specialist immediately after making the reservation at (800) 232-1234 or International callers may dial (816) 523-5690 to request a change and/or cancellation.
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| Can I register to use AT&T TeleConferencing via the Internet?
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| Can I designate someone else to schedule conferences for me using the Internet Reservations System?
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| Yes, you may add an 'Internet Assistant' by entering the User ID of the person you wish to be your Internet Assistant via the 'My Assistants' tab within your profile.
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| Can I be designated to schedule conferences for someone else using the Internet Reservations System?
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| Yes, for a Host to designate you as their Internet Arranger, you must give them (the Host) your User ID. They will then add you as their Internet Assistant within their profile.
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| Must I have my own account (folder) to set up calls for other Hosts?
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| Yes. If you do not have a folder, please register online at
https://my-teleconference.att.com/resv/Welcome.html or call (800) 232-1234 or International callers may dial (816) 523-5690 and an AT&T TeleConference Specialist will assist you. Note: If you register via a Specialist you will still need to Register to use the Internet Reservation System.
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| How do I establish an Internet Arranger login?
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| To establish an Internet Arranger login you must register to use the AT&T TeleConferencing Internet Reservation System.
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| Must the Internet Arranger have their own e-mail address?
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| Yes, an email address is required at registration.
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| What information do you provide on Active and Completed conferences?
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| We immediately provide you with information regarding the conference Host, the conference Arranger (if different than the Host) and other reservation details such as the Start Date and Time, the Duration, the number of Ports reserved and the reserved features. We will provide you with summary and detail information regarding the call participants three days after the call has been completed. If the call was billed to a credit card, we will also provide you with a summary of those charges within four days of call completion.
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| Why are charges shown for some of my calls but not others?
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| The Internet Reservation System currently only provides the ability to view charges for conferences that were billed to a Credit Card. We plan on providing you with the ability to view charges for all conferences, even those that were not billed to a Credit Card, in the near future.
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| How soon are charges available for viewing?
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| The actual charges billed to your Credit Card will be available for viewing as soon as they have been processed. This is normally between three and four days after your teleconference has ended.
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